null

Returns & Exchanges

RETURNS  (NON-CUSTOM MADE ITEMS)

If you are not completely satisfied with your purchase, you may return any unworn, unused, unwashed, or defective merchandise within 15 days after receiving your order for a full refund. Returns received after 15 days will not be accepted. Worn items that are returned are not eligible for a refund and will not be processed.

Return Instructions: 

  • Pack your return item(s) securely in its original packaging.
  • Properly mark your packing slip with the item(s) being returned, indicating the reason for your return, and include it in your package.
  • If you don't have your packing slip, you can insert a copy of your order confirmation email or provide us with the following information: Name, Address, Order Number, Item Description, and specifically indicate the reason for the return.

Return Mailing Address:

Marc Defang Exchanges
5950 Fairview Road, Suite 20
Charlotte, NC 28210, USA
 
You are responsible for any return shipping charges. We do not provide pre-paid shipping labels. We ask that return item(s) are shipped using your local post office.  Shipping fees paid in the original order will be fully refunded in addition to the cost of the product. 

All returns will be refunded within 7 days after being received by our Returns & Exchanges Department. Refunds for eligible returns will be applied according to the original method of payment. Once the refund has been issued, depending on the payment method used, return credit may take 1 - 5 business days to appear on your statement. 

RETURNS (CUSTOM MADE ITEMS)

If you are not completely satisfied with your custom hand-made items (excluding personalized products), you may return any unworn, unused, unwashed, or defective merchandise within 15 days after receiving your order for a full refund. Returns received after 15 days will not be accepted. Worn items that are returned are not eligible for a refund and will not be processed. 

All personalized products such as our Title Shoes or Purses are non-refundable. You may exchange any unworn, unused, unwashed, or defective merchandise within 15 days after receiving your order for an exchange. Please refer to our exchange policy for our exchange procedures.

EXCHANGES (ALL MERCHANDISE)

 If you ordered the wrong size or style, you may exchange any unworn, unused, unwashed, or defective merchandise within 15 days after receiving your order for an exchange. Exchanges received after 15 days will not be accepted. Worn items that are received are not eligible for a exchange and will not be processed. 

Regular exchange:
  • Pack your exchange item(s) securely in its original packaging.
  • Properly mark your packing slip with the item(s) being exchanged, indicating the reason for exchange, and the new item you want to exchange to. 
  • If you don't have your packing slip, you can insert a copy of your order confirmation email or provide us with the following information: Name, Address, Order Number, Item Description, and specifically indicate the reason for exchange.
Urgent Exchanges: 
  • If you need your items exchanged urgently, please return your original purchased items for a full refund (see return procedures above). Then, purchase new items again to speed up processing times. 
Exchange Mailing Address:
Marc Defang Exchanges
5950 Fairview Road, Suite 20
Charlotte, NC 28210, USA
 
SHIPPING  
We ship worldwide. As our inventory consists of ready-made and custom hand-made products, please note that processing times may range from 1-25 days depending on product type. Please refer to the product availability tab on a product's page to find out the estimated time an item may take to arrive at your doorstep. 
 

DOMESTIC SHIPPING

  • Ready-Made Inventory: Approximately 1-5 days
  • Custom-Made Products: Approximately 20-25 days
  • We charge a flat shipping rate of $7.90, with $1.50 thereafter for every additional item. 
  • Custom-Made Rush Service: Approximately 15 calendar days. We offer a rush service for custom-made products for a flat fee of $40 (non-refundable). Simply select the 15 Calendar Day Arrival checkbox during the ordering process.

INTERNATIONAL SHIPPING

  • Ready-Made Inventory: Approximately 3-15 days
  • Custom-Made Products: Approximately 25 days
  • Custom-Made Rush Service: Approximately 15 days.  We offer a rush service for custom-made products for a flat fee of $40 (non-refundable). Simply select the 15 Calendar Day Arrival checkbox during the ordering process. 

IMPORTANT NOTES

  • International shipping fees are non-refundable. 
  • Custom-Made Rush Service fees are non-refundable. 
  • For international shipping, you are responsible for any local custom duties.